CALL CENTER agent state are not updating while agent are on external outgoing and incoming call

[JigarPatelACG]

While my call center agents are on external call(Incoming/Outgoing), state is not updating due to that calls are receiving.
So how can we manage agent status?

Anyone can help me on this.


Thanks,

 

[JigarPatelACG]

Hey Team,

Anyone can help me on this?

 

[pbxgeek]

How are you updating the status?