assisted transfer

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JuaoPedr0

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Jul 3, 2023
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Hello everyone, I would like to see if anyone can help me in case of assisted transfer in fusionpbx.

I have a client that used issabel at the beginning and has now been migrated to fusionpbx, this client used assisted transfer in issabel in the following scenario:

I have 4 extensions A, B, C and D in the same Call Group.

extension A calls by extension B,
extension B answers the call from extension A and transfers it to extension C,
extension A is on hold,
the attendant at extension C is not at the location and extension D tries to pull the call to itself where it is executed,
extension D talks to extension B where it ends the call right after.
extension D talks to extension A.

this client wants to make use of this function and does not accept the blind transfer as an alternative, today this scenario in fusionpbx is not possible using the assisted call only the blind call when I try to execute it simply returns an error in the command and the call returns to the origin, you know Is it possible to modify so that the assisted call is executed this way in fusionpbx?
 
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