911 Outbound Route lua Email

[dcitelecom]

Our 911 outbound route sends an email to us each time an end user dials 911.
The lua script below works fine except it does not list the caller id name. Anyone know how to fix this?

email.lua ${email_to} ${email_from} '' '911 Alert!' '${sip_from_user}@${domain_name} ${emergency_caller_id_name} ${strftime(%a, %d %b %Y %T %z)} has called 911 '

 

[hfoster]

Channel Variables | FreeSWITCH Documentation

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There's a number of different ones to choose from: ${sip_from_display}, ${effective_caller_id_name}, ${effective_caller_id_number}, etc. You might have to experiment to get exactly what you want out, a name or number.

 

[dcitelecom]

${effective_caller_id_name}, ${effective_caller_id_number} did not work. I'll try ${sip_from_display}. Thanks.

 

[hamagid]

In the 911 default dialplan the ${effective_caller_id_name} is set as ${emergency_caller_id_name}, so if ${emergency_caller_id_name} is empty so will ${effective_caller_id_name} be.

 

[rabbidiesel]

Hi,

I just tested using ${sip_from_display} and it worked.
Can someone explain to me where the ${email_to} and ${email_from} pull the info from?

Thanx,

 

[whut]

Hi,

I just tested using ${sip_from_display} and it worked.
Can someone explain to me where the ${email_to} and ${email_from} pull the info from?

Thanx,

${email_to} and ${email_from} are variables that are meant to be created and populated within the 911/933 dialplan. I like to create dialplan entries Action | set | email_to=rabbiddiesel@here.org, and similar for email_from. Then the 911/933 line "email.lua ${email_to} ${email_from}...." will pick up the variable values.

 

[whut]

${effective_caller_id_name}, ${effective_caller_id_number} did not work. I'll try ${sip_from_display}. Thanks.

Make sure every extension has the fields populated for effective, outgoing, and emergency. Many carriers will block outgoing calls without this populated. sql update statements or bulk account tool will help populating the majority en mass.

 

[David Dunlap]

We have been wanting to include the recording of the call in the email but have not had success! The recording file is named correctly and in the right place but the email_recordings.lua fails with cannot open /tmp. What syntax is correct to include a wav file?

 

[dcitelecom]

You should post a new question as you are hijacking my thread.

The way I understand it, the 911 outbound route sends an email when the end user dials 911. It does not send an email after the 911 call is finished and thus can not contain a recording of the call.