SOLVED 403 Forbidden

[cp6183]

I have a customer that is receiving 403 forbidden. they have in the office a t46s and a w56 DECT with 4 handsets. the T46s works great, however, the w56 can receive calls but can not make outbound calls. When one of the handset's attempts to make an outbound call, they receive a 403 forbidden. If i register a phone to that domain, i can make outbound calls no problem. attached is the sngrep log.

I notice the from field has only the internal IP and not he ext. Any Insight?

 

[DavidDec]

Can you provide a screengrab of the set up on the dect base?

 

[cp6183]

there is 4 accounts. all are configured the same.

 

[DavidDec]

Hmmm, we never use an outbound proxy worth trying that disabled?

 

[cp6183]

My Guy! i disabled the outbound proxy and ironically it stayed registered(in which it would never register prior) and it is working for now. I anticipate it will stay working.

 

[cp6183]

@DavidDec the bigger question is, why only that domain? no other customer is experiencing this issue?

 

[DavidDec]

Personally I've never known an outbound proxy to be needed as I thought all that leg work is done fusion side but I'm far from any expert sorry,