timeout

I am really hoping I can get some help with this. I was trying to set up a ring group with a rollover strategy. This ring group is supposed to have 3 extensions ringing sequentially while skipping busy extensions and then looping around when the last extension is reached. I gave each extension...

Is there a way to program a timeout destination for a parking lot? The scenario is a call is placed in a parking lot. They page or tell someone else to pick up the call. The call is never picked up. Instead of just terminating the call can we have the call ring back the extension, dial and...

Hi all, I have a call center queue using ring-all with no tier rules, which works fine and calls all available agents. The issue is that it rings each agent for only about 10 seconds, can anyone advise where I can change this value? The agent's extensions have a "Call Timeout" of 30.

Hello, I'm having a bit of an odd issue where if an extension's timeout is set to, say, 10 seconds, an incoming call will ring ~20 seconds before going to voicemail. No matter what I change the timeout value to, it's always slightly longer than double that value before the call actually times...

Hi folks I have created a ring group with 'rollover' which according to the docs should work like sequential, but will skip busy extensions: 1. Rollover doesn't skip an extension that is already on a call, likely because the handset can accept multiple calls? In our old PBX we could set...