queue

Ex: I have a queue that 13 of calls waiting in queue. But order by score, 8. call (Score is 53) connected to agent. How it is possible...

How can we forward call through call center queues to our external number. Please response As soon as possible..

Hello Everyone. After long time i came back to the fusionpbx project. i am setting up a pbx for a friend of mine who has pizza restaurant. i crate 2 extension 101 and 102 and we have a DID number which is working perfect in the fusionbox what we looking to achieve is. Customer call the Main...

PBX version 4.5.32 FreeSwitch Version 1.10.6 (64bit) We use the Call Center feature with about 20 agents and 5 inbound numbers. We get around 20-30 calls an hour on average. Randomly calls get "stuck" in the queue - the call ends, but the call still shows as active in the Active Call Center...

Does anyone know a way to add distinctive ring to a call center queue? While I'm sure there's a way to add the alert_info SIP information from the FreeSWITCH side, I'm looking for a way to accomplish this through the FusionPBX GUI. Modifying the Dial Plan is an option too, but not preferred...

Hi all, I want to implement this thing: I have two agents. Incoming call is answered by an IVR, if the agents are free the phone have to ring, if they are busy the user must go to a queue and be passed to the first available agent. Their is also the possibility to make a callback on...

Hi. I'm testing FusionPbx. At first look, it works normally, but I've noticed that it doesn't record inbound calls that processed with a queue. So what can I check at first?