callcenter

Ex: I have a queue that 13 of calls waiting in queue. But order by score, 8. call (Score is 53) connected to agent. How it is possible...

I tryed to install callcenter on fusion pbx but it doesnt redirect the calls to the agents

Had some time on hand, took a few of the best ideas/works/recommendations and also some tweaking to come out with a Call Center Agent Dashboard/Workspace. 1) Auto login with embedded webrtc webphone when signed in. 2) Agents able to login/logout of Queues. 3) Click-to-call for recent calls &...

Hello everyone! I modified the "callcenter-announce-position.lua" script to lower the background music during (position) announcments instead of completely muting it which makes it behave just like 3CX queues do and I would like to share the code with you. I uploaded the script to this GitHub...

Hi all, I have a call center queue using ring-all with no tier rules, which works fine and calls all available agents. The issue is that it rings each agent for only about 10 seconds, can anyone advise where I can change this value? The agent's extensions have a "Call Timeout" of 30.