callback

Hi, I want to schedule a callback or a 2way call on the system. But I could not find any way to do this. The incoming call will be directed to the callback and must continue with the time group from there. It is possible to do this on asterisk with Dialplan. How can I do it in Fusion? Thanks all,

Is there a way to program a timeout destination for a parking lot? The scenario is a call is placed in a parking lot. They page or tell someone else to pick up the call. The call is never picked up. Instead of just terminating the call can we have the call ring back the extension, dial and...

Hi all, I want to implement this thing: I have two agents. Incoming call is answered by an IVR, if the agents are free the phone have to ring, if they are busy the user must go to a queue and be passed to the first available agent. Their is also the possibility to make a callback on...