call center

Hi, I have a call center queue setup, it's using a custom music on hold (.wav file) Whenever someone joins the queue they hear the file as expected but it's not from the start, the audio is from somewhere between for example 0:30 I want the audio (music on hold) to start from 0:00 for every...

Hello, I am seeing rare but a continuing issue where calls in a Call Center remain in the database. I started with one, then two, and now three phones that won't ring inbound calls from the Call Center. However, local calls are okay. I focused on the phones: rebooting them, resetting and...

So I know how dangerous and dumb this request is but as of right now I don't have much of a choice. I utilize the call center heavily and I need hourly reports for each day of the month so I can put that data into PowerBi. Mark has a member app called call center summary and it has all the raw...

Just curious if anyone here is using call center and knows some useful information on the various variables, I am working on a powerbi dashboard for high-volume stats I noticed if I just call a queue and hangup after a second it is showing cc_agent_type as callback and I don't understand why. I...

Hi all Anyone know if it's possible to reset the statistics of the Call Centre Active's information, call via the FS command: callcenter_config queue list agents <queue>@<domain>? The stats just keep going upwards every night, and the support desk want to treat each day a-new. The FreeSwitch...

Hi Can Anyone tell me how to do sticky Agent On call center

How can we forward call through call center queues to our external number. Please response As soon as possible..

I am using fusionpbx version 4.5 I want to forward the call through the call center module. But call forwarding is not working and follow is not working. Without using softphone. I don't know There might be a configuration problem Please guide me.. how can I fix it

Hello, Actually I am using fusionPBX Version 4.5.3 I want to forward the call from extension to hard phone.But extension forward is not working And I also tried to follow me feature but this is also not working. without using softphone and ring group i want to land the call on my hard phone is...

We can forward calls to mobile phone through call center mode And after forwarding, will all the functions of the call enter mode work perfectly? Like agent active or inactive, Agent talk time and soon... Please help me how can I do this.

Hello Everyone. After long time i came back to the fusionpbx project. i am setting up a pbx for a friend of mine who has pizza restaurant. i crate 2 extension 101 and 102 and we have a DID number which is working perfect in the fusionbox what we looking to achieve is. Customer call the Main...

PBX version 4.5.32 FreeSwitch Version 1.10.6 (64bit) We use the Call Center feature with about 20 agents and 5 inbound numbers. We get around 20-30 calls an hour on average. Randomly calls get "stuck" in the queue - the call ends, but the call still shows as active in the Active Call Center...

Does anyone know a way to add distinctive ring to a call center queue? While I'm sure there's a way to add the alert_info SIP information from the FreeSWITCH side, I'm looking for a way to accomplish this through the FusionPBX GUI. Modifying the Dial Plan is an option too, but not preferred...

I have a customer that will be utilizing the call center setup. They need their technicians to log in/out using zoiper. Is this feasible? And if so, how is this configured. I have tested logging in/ out on zoiper but no dice. Any help would be genuinely appreciated.

Hi Fusion Community! I'm looking for some info about retrieving the Time to Answer from call center app calls. The CDR export doesn't seem to include this info. Do you guys have any guidance you could share with me about how to retrieve this info? Thanks in advance! respectfully, aitp/nadmin

We use a SIP Tapi Driver to get info of the incoming number to the ERP System if a Call is coming. Phone and Tapi Driver are registered to the same Extension. If we are busy by a call from a Inbound Route (not coming from the call center) and another call is coming via the call Center the TAPI...

Hi Fusion community! I was wondering if someone might be kind enough to help explain the difference between these values in the call center module? Thanks in advance for your help! Respectfully, /nadmi

Hi all, I have a call center queue setup using the "callback" type, where the agents are signed in all the time (they never signout). The agent extensions also have "Follow-Me" enabled, whereby if their extension is not registered then it is diverted to their remote extension (on their cell...

Hello there. hope all are doing well. i need some advice so i can setup my pbx properly.. basically i will forward the end call to me and my partner mobile. what i am looking for is. 1. Customer call our office number and IVR answer with menu option. 1 for sales. 2 for support (at the moment...

Hello, I want to set a call limit on Ring Groups where i can allocate Daily incoming calls, Total Incoming calls and set the Concurrent LImit to the call center or Queue. How can i do this ? Also how do i get the report of a call center queue?