agent

Hello, I am seeing rare but a continuing issue where calls in a Call Center remain in the database. I started with one, then two, and now three phones that won't ring inbound calls from the Call Center. However, local calls are okay. I focused on the phones: rebooting them, resetting and...

Hi Can Anyone tell me how to do sticky Agent On call center

"Agents can login to call center with *22 from the phone (hardphone or softphone) or via the FusionPBX web interface", can anyone please explain this line like what is fusiuonpbx web interface, i know agent login from softphone or hardphone in call center but how in fusionpbx web interface? like...

Hi, When I click Status->Agent Status I get the following message: Fatal error: Uncaught Error: Cannot use string offset as an array in /var/www/fusionpbx/resources/functions.php:1074 Stack trace: #0 /var/www/fusionpbx/app/call_centers/call_center_agent_status.php(113)...

Hi guys, Testing Call Center Queues with agents for the first time; going well so far and queues are all working and agents log in/log out fine. What we're now trying to achieve is to use one of the buttons on the Yealink's to show the anget's queue status (available / not available) using...