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  1. J

    Redirection option from an IVR with ring Group or contact center options

    Quick question, What happens, when a customer's internet is down, and he has to redirect a ring group, or contact center to a external number from an IVR? I know it's possible with an extension not registered to be redirected to a external phone number. Is there a way around or it has to be...
  2. J

    Redirection Ring Group or Contact Center where service provider unavailable

    I have a question, What happens, when a customer's internet is down, and he has to redirect a ring group, or contact center to a external number from an IVR? I know it's possible with an extension not registered to be redirected to a external phone number. Is there a way around or it has...
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