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name strategy moh_sound time_base_score tier_rules_apply tier_rule_wait_second tier_rule_wait_multiply_level tier_rule_no_agent_no_wait discard_abandoned_after abandoned_resume_allowed max_wait_time max_wait_time_with_no_agent max_wait_time_with_no_agent_time_reached record_template...

what kind of setup?, Can you be more specific?

Ex: I have a queue that 13 of calls waiting in queue. But order by score, 8. call (Score is 53) connected to agent. How it is possible...