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Hi Guys I have a client whose staff take turns as after hours support, with calls after hours forwarding to their respective cellphones. The way I have set up their call flow to handle this is to chain 5 call flows together, where each call flow switches between a call forward (a ring group...

Is it possible to remove call groups from the destination drop downs ? I manage a largeish fusion PBX, 300+ extensions covering 15-20 separate locations. All of the extensions for a particular location have the same call group set to allow for call pickup. I do not want those call groups to...

I've been exploring the menu manager, and I want to know if it is possible to have a domain variable in a menu link I want to create a menu item that will link our client self management portal but I want to pass a username in that link so have a link as...

Hoping someone who understands the permissions can help me I'm trying to create a user that can only view, add & edit contacts, for a tenant that wants his PA to be able to update the speed dials for his PBX. I created a new group permission called ContactsUser, and only enabled the Contacts...

For some reason I am unable to access the ring group forwards page using the "VIEW ALL" button on the dashboard. When I click it I get sent to "https://*******/app/ring_groups/ring_group_forward.php" which gets me a blank page with "File not found." When I searched for that file I found it...

Hi I have a particular client on a multi tenant fusion instance, that has 5 inbound DIDs, each DID routes to a separate time condition, as each of the time conditions have a different match destination (but the failover destination is the same for all 5 time conditions) As all of the match...

Hi all I'm trying to setup inbound calls to forward to a cellphone when a clients internet goes down (small client, does not own a UPS) I know I can do this in the extension call routing settings, however this particular clients call flow is: Inbound call >> time condition >> Ring group I...

Hi everyone :) registered here a while back, but then kinda got distracted by work (Urgh, Customers, am I right ?) Working for a Voip company in South Africa, using Fusion as our platform figuring things out as I go along :)