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Hello, thank you. This almost works the way we want. So multiple agents within same tier rings simultaneously. This works correctly. Unfortunately "Tier Rule Wait Second" applies to all agents across all tiers. So in my example it is set to 20 seconds, When first agent within tier 1 is busy...

Hello is it possible to have some kind of agent priority with the tiers and positions in callcenter? Example: Agent 20 and 21 will login under priority 1 Agent 22 will login under priority 2 If we get an incoming call, agent's 20 an 21 should ring simultaneously. Obviously if one of them are...