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Thanks guys! I actually read up on parking just before reading this, I think it is exactly what I'm needing. Thanks @KonradSC (nice example too lol) and @Adrian Fretwell. @rdarsey I hope you get your fix also.

I am experiencing a very similar issue, but with ring group in a rollover strategy. This is exactly as @Adrian Fretwell surmised, that I'm trying to simulate an old "Key" system. The users want a call to come in, be put on hold on a "line", inform someone/discuss details about picking up the...