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Andrew, thank you for posting this. I had a similar problem. Setting strategy to 'enterprise' solve the problem.

Thanks for your reply and suggestion. I opened a ticket with my VoIP provider asking what caller id they sent on a call that came through the ring group. The provider suggested removing the Caller ID name. I know how to do that for an extension but how do you do that for a ring group?

Hello All, I set up a ring group with an extension and an outside number (cellphone). when a call is placed from an external cell phone, call toes to ivr, caller press 9 for the ring group. The destination cell phone receives a call but the caller id displayed is that of the caller id of tenant...