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Update: we solved the problem by deleting the agent and re adding. Should have tried that initially. Thanks ict2842

So, I guess the question how to go form 'idle' to 'waiting'?

ict2842: Thanks for your reply and suggestion where to work. I did a search for ‘agent state’ I found a State table. It shows what you described about idle and waiting. So now I understand the difference. So I have one agent whose state is idle while all the others who are logged in state is...

Anybody?

Hello Group. We have 3 queues with a small (less than 10 agents) in the queues. All but one agent status shows 'waiting'. The one shows 'idle'. The agents with status 'waiting' are receiving calls. The agent with status ‘idle’ is not receiving calls. We have looked at many settings, removed and...

Hi Lorena. Thank you for the informatory and the screen capture. What screen is this? Is this the Fax Server screen, the Fax Server ‘Advanced’ screen? May I ask what version of Fusion you are running? Maybe I need to upgrade mine.

Hi, One of my engineers is actually working on putting this together so as we make progress I’ll let you know what we find out

Anybody?

Hi Lorena, thank you for your response and informatrion. 1.. Yes this is very helpful. I have one simple fax to email working on a tenant. I have an email address in the first space but nothing in the second one. I had not seen any documentation of what the two fields are for. There is no hint...

Hi, an update, when I scroll dow I see the 'Advanced' menu. Now to see what would be requirec to enable fax confirmation

Hi ad5ou. Iam finally looking at Fax settoinmgs. Do I need to access Apps, Fax Server, open an existing working servrer, and click on 'Adfanced'? Whenm I click on 'Advanded' nothignhappens. I have the same result if I creat a new Fax Server and click on 'Advanced'. When I mouse over...

Hi again, thajks for the additionmal informationm. I will search for it to see what I cam find. The best thing you said was that it is possible. Manmy thaqjks,

Hi ad5ou: we already send faxes to email addresses successfulluso I am guessing that is working properly. Also, is there a way to send by sending to an email address that wil be accepted by the server and forwarded to a fax DN? Authentication would be based on the email if the original make...

Anmybody?

Hello, we have used faxing in fusion for a while. It works. Now a user is asking if there is a way to receive a confirmation of fax send was successful or failed. Does the fax function in Fusionpbx have this ability? Thanks in advance

Hello All, I want to add SMS to my servioce offering. I have read about four open source SMS Gateway Programs. Thay are: 1. Jasmin – SMS Gateway 2. PlaySMS – SMS Gateway 3. Kannel – WAP and SMS Gateway 4. Kalkun – SMS Gateway and Management Does anybvodyt have any experiecxe with any of...

Hello Forum members: I have a customer who needs a new routing scheme. Here is what is needed. Ivr user presses 0 for reception. Reception rings 3 times then sends call to ring group / follow me that includes an extension and an outside cell phone. In the past I found you cannot have calls in...

Hall all, i just posted in this sub forum. I posted with "-ERR""in the message. I thought i would do an other search for -ERR just to see if I missed a posting. I did not find anything. I did not see my own posting. I checked my post and it is there with -ERR. What am I doing wrong? Thank...

Hello All, I am seeing -ERR in my CERs for one domain in my installation of Fusojnpbx. I have done a search here and using Google but can not find anythign about -ERR in Fusion/freeswitch. Does anybody have any ideal what this is? Thanks everyone in advance