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I have a call center that has agents dial in to the company DID and dial in a code and it signs them on and sends the call to them. Some of the agents work with their cell phone as a forwarded call, is there anywhere in the system that i can setup the remote dial in for the agent to log in or...

i just tried with Call Center, every call gets like 5 missed call alerts on the phone every time the call center tries to call all extensions again. Can anyone help me? is there a way to disable that the phone shouldnt get missed call alerts from certain call centers or ring groups?

I have a customer that wants the phones to ring before the call goes into IVR, but they want it to show a missed call alert on all the phones for this call. Is it possible to disable missed call alert on this ring group, or do I have to go with a call queue?

Make sure the sip ip's from your provider are allowed in acl. As well as check how many digits are being sent by ring central when the call comes in.

This did the job! ${domain_name}! Thanks tons!.

I'm trying to create one route for all my customers for emergency 911 calls, i selected "Global" instead of that sub domain but for some reason the 911 calls fail, only when i change the context in the the outbound route to that sub domain the call goes thru. any advise on how to get it to work?

login to backend with ssh and change recording on file, "JUST MAKE SURE TO MATCH EXACT SPELLING

no, when you enable that. every time you transfer a call it will announce "Your call is being transferred"

Look at the picture, i believe this is what youre looking for. it's in dialplans

Try changing the forwarding option to follow me and option prompt confirm and see if it works

Hi, I set up in a few schools this Bells on fusion (link) it works like a charm, I recently bumped into this school bells (link) but it requires multicast, I don't have experience with multicast, is it at all possible to have multicast when server is not on site? Anyone got experience in this?

Hi, I have customers outside of the USA for example UK, Israel, their outbound caller id usualy should look like this 022772777 or for uk 0208 445 4445, for some reason Fusion doesnt accept "zero" as the first number for outbound caller id, so i usually put a "+" before the number. but now...

Have you checked ACL making sure those ip's are allowed? Is it possible that they are being blocked by fail2ban and when you restart the server it restarts the fail2ban service so it allows it but then blocks it again for some reason? These are things that i would check first.

Any other solutions for this to do it with a dial plan in fusion"?

I would like to create a DISA , instead of setting up a set Caller ID I would like the system to ask me "Please dial in Callee id number" and should display the caller id what i've entered. Any help would be appreciated.

I've used this one it's simple and quite cheap, check it out. works with fusion. Neon-Soft

not sure exactly, I'm not a dialplan writer pro, but it seems to me that youre trying to put all your dialplans in one dialplan, create a new outbound route dialplan and select only 1 option for example North America and try calling that number again. at the same time have ou tried different...

Not sure if I'm right, but I'm assuming your issues is with one of these two lines.

I use microsip and it works great, I see your protocol is set to TCP+UDP try changing it to TCP and see if it makes a difference.

tried that and it didnt work