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  1. J

    Agent status On Break

    Install it
  2. J

    Agent status On Break

    CBF using Lua, so I wrote you this instead: /usr/bin/sqlite3 /var/lib/freeswitch/db/callcenter.db 'UPDATE agents SET status="Logged Out" WHERE status="On Break"' Install that as crontab every minute and the most an agent can ever be "On Break" will be just under one minute.
  3. J

    Agent status On Break

    https://freeswitch.org/confluence/display/FREESWITCH/mod_callcenter max-no-answer If the agent fails to answer calls this number of times, his status is changed to On Break automatically. That's a function of the underlying Freeswitch service, not FusionPBX. In this case, you would need to...
  4. J

    SOLVED Failure to connect to DATABASE_INTERFACE

    Might need to change the password in /etc/fusionpbx/config.lua too.
  5. J

    Agent status On Break

    Till they manually toggle their status to "Not On Break" (AKA "Available") Of course there is. /usr/share/freeswitch/scripts/app/agent_status/index.lua Go for it. That's a limitation on Fusion where it doesn't change colour or tell the agent, unless they manually check their status.
  6. J

    Transfer display help

    Way to revive a dead thread @sander4000 .... Look at my comment on this recent thread, and perhaps read through the thread if that doesn't work for you.
  7. J

    DND BLF

    This has been spoken about here before with a possible solution. It does not appear to be a default feature on FusionPBX. It has also been asked here, here, here, and here without resolution.
  8. J

    Outbound Gateway Name

    Have a good look in the "Advanced" section on your gateway. Might be a setting in there that helps. Also, I don't think you need to fill a "from domain" unless you've been explicitly told to do so.
  9. J

    Letsencrypt error message

    Either you don't have HTTP active on port 80 (or you are redirecting all requests to HTTPS) or the service you are running does not have permission to write to /var/www/fusionpbx/.well-known/acme-challenge/. For the later, check the folder exists and check the owner.
  10. J

    Problem with installation on AWS EC2 virtual machine

    More info here: https://freeswitch.org/confluence/display/FREESWITCH/Amazon+EC2 Advanced > XML Editor : vars.xml Replace [AWS EIP] with your instance public IP <X-PRE-PROCESS cmd="set" data="bind_server_ip=[AWS EIP]"/> <X-PRE-PROCESS cmd="set" data="external_rtp_ip=[AWS EIP]"/> <X-PRE-PROCESS...
  11. J

    enabling Do Not Disturb (DND) has no effect

    All the logic is done in Lua under Advanced > Script Editor : follow_me.lua Both of these checks values are stored in the DB, in the v_extensions table.
  12. J

    enabling Do Not Disturb (DND) has no effect

    As a test, do you want to enable "follow me" first, then enable DND and see if it throws the error?
  13. J

    Bulk insert extension

    Yup. Have a look at /app/extensions/extension_edit.php to see exactly what happens on POST.
  14. J

    Bulk insert extension

    Yup, when you create an extension it also creates a voicemail. I know that part at least. No need to flush anything.
  15. J

    Attendant transfer and callerID update

    Do you mean Advanced > SIP Profiles? My internal has all variables caller-id-* set to False
  16. J

    Can't Add/Edit Destinations. No Textbox available

    Check you are superuser; and/or Log out and in again; and/or Look at Advanced > Group Manager; and/or Look at the browser console to see if something is throwing an error.
  17. J

    Handset stops working intermittently

    Seems like this issue would be limited to the handset. Try downgrade the firmware to 83 and see if that helps? If you provisioned the phone, factory reset, and manually register the phone and see if the issue persists.
  18. J

    Attendant transfer and callerID update

    TL;DR: http://www.fanvil.com/Uploads/Temp/download/20180920/5ba381d4189e5.pdf I don't know jack about Fanvil, but I can tell you how to resolve this on a Yealink phone. The phone parses headers/fields on a hierarchy to determine what number to display on the screen. Yealink phone has a factory...
  19. J

    Outbound calls using Grandstream GXW4104 gateway

    I haven't used POTS on the PBX before so not sure what's going on here, and I can't identify anything blatantly wrong in that log. Sorry mate.
  20. J

    Outbound calls using Grandstream GXW4104 gateway

    Issue is here: Gateway b955fd2d-1ec6-4e51-b154-ac15f9cf90dd is down! Check the outbound gateway to your carrier is registered and if so, delete, and re-create the Outbound Dialplan to reassign the right gateway UUID to the dialplan. [ERR] mod_sofia.c:4708 Gateway...