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The call_direction-outbound is only created to make sure the call is labeled as an outbound call.

In case it might help someone, here is what I did: I uploaded 2 fax icons to /var/www/fusionpbx/themes/default/images, I named them icon_cdr_inbound_fax.png and icon_cdr_outbound_fax.png In /var/www/fusionpbx/app/xml_cdr/resources/classes/xml_cdr.php I added the following code...

You have to add admin2 in the menu manager.

This would probably be hangup_after_bridge=false and add a statement to transfer to your IVR etc.

You can set an outbound destination and select it from the dropdown in the time condition.

In your outbound route destination_number ^\+?1?([2-9]\d{2}[2-9]\d{2}\d{4})$ and bridge sofia/gateway/xxxxxxxxxx/1$1

You add it to the bridge statement before the variable ($1). You just have to make sure that if they dial with a 1, it's not included in the variable otherwise you'll be sending it as 11xxxxx.

When you set the default settings as mentioned above, the default provisioning template does the rest.

You provision the Phone.

Bumping this up...

1. Create your background image. 2. Upload it to a webserver 3. In default settings under provision create 2 entries for each model with the name and the url to the image.

My fax servers are using the same outbound routes as calls, when someone is sending a fax the record will be populated in the CDR but the direction will be empty, how can I set the direction to either outbound or fax?

Thank you! Setting it on the A-Leg is only manipulating the screen on the phone, setting it on the B-Leg might do the trick, I'll monitor it over the next couple of days. Is there any downside in regards to transfers etc when setting it on outbound routes?

Client is dialing 2121234567. My bridge statement is sofia/gateway/xxxxxx/12121234567. destination_number in the database ends up being +12121234567. Definitely a carrier update.

I'm sending outgoing calls to the gateway as 1xxxxxx, sometimes the destination_number is saved in the CDR as +1xxxxxxx or just xxxxxxx without the 1. I understand that this is something in the caller profile that's received from the carrier, how can i make that whatever the carrier is sending...

Disable the voicemail. 1) You can forward the call on busy and no answer to the recording. 2) You can route the caller to a ring group and have the timeout destination set as the recording.

Any downsides to consider when enabling multiple-registrations?

Checking in...

Isn't the idea of a que that the agent should not get calls when on a call but rather the caller waits in the que?

Yes the main idea is to have it automated, because it's a fixed timing, but the end user comes from a different platform where this option is available and when he wants the change for example starting the transfer 10 AM instead of 9 AM, it's a simple setting in follow me. Your follow me idea...