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When I have don Monitored Call Park on Grandstream phones, I have set it to park+*5901. That has worked for me to get the color to change to red when a call is in park. Hope that helps, Shredder

Sorry. Grandstream. I do see that when I park a call, the label alternates between Park and park. Not sure if that is from the phone or from Fusion doing that. Thanks.

Not sure what you mean, Massimillano. Default settings for which part?

I have a strange request. I have a client that uses Call Parking. They are asking if it is possible that when you put a call on park, the label changes to the phone number of the caller? I thought it would be in the DialPlan Manager -> valet_park entry and change the effective_caller_id field...

I maybe doing something wrong, but I am trying to send a CallerID Prefix to an extension by setting the Caller ID Name Prefix option in the IVR page. But it doesn't seem to get passed. If I check the call detail record, I don't see the prefix being added. Am I missing something? Thanks

I have a client that wants to be able to forward voicemails that he receives to his assistant. I dial *97, login as him, get to the message he wants to forward. press 8 put in the extension to forward it to, press 1 to record a message for it, and it just sends the message off. It seems that...

I'm using the built-in one. You need to activate it by turning it on in the Menu Manager.

I am using Click-To-Call for a client and it is working well. Came across a small issue, where I don't see the Destination Caller ID Name and Number being passed to the actual API call. If I do it from the webpage, fill in all the options, click Call, it works but the API code put at the top of...

I know this is old, but this feature might work for something I am trying to do. I enabled the bind_digit_action line and moved it up to 200 in the dialplan. But I still can't get this to work. I can see the DTMF codes in the log, but *1<ext> doesn't do anything. Did you have to do something...

I have a client that uses a modem to call their clients from a proprietary piece of software. I have the modem going into both ports on a ATA, with one of the lines autodialing an extension. The ATA is programmed for an extension in Fusion (say 201). This works to let the modem place the call...

So from what I can tell, you can't have a separate phonebook per phone? Is that correct? Thanks

Sorry for taking so long to get back to this. The mailer-app.log on my system only shows for voicemail, nothing for the fax server. Thanks

I am working on setting up a client with Call Centres on FusionPBX 4.4.6. Am considering moving them to latest version if it makes this easier. Calls will initially go to an IVR. If they press 1 I want it to go to one queue, staying on the line sends them to another queue. Is there a way to...

Does anyone have an idea on this? There really isn't anything in the freeswitch.log file to say why it doesn't work. It seems to me that it fails to send. Is there another log file or something I can look at to see what might be going wrong?

So, it looks like it is trying to end the email too soon. I can see a line in the freeswitch.log like the following: /usr/bin/php /var/www/fusionpbx/secure/fax_to_email.php email=user@domain.com extension=500...

I have built a FaxServer and assigned a number to it. It will receive the fax, I see it in the FaxServer Inbox, but I don't get an email. I can't find anything in the freeswitch.log log to say why it failed, or what happened. Is there a log I can look at? Thanks, Shredder

If I look at the CDR for a call, call_direction is set to inbound in all spots usinf the default call_direction dialplan. I think the issue is the RingGroup, but I am not knowledgeable enough to know why it is stoppping it. I do see in the CDR for calls that go to a RingGroup first, the...

OK. I think I got a little further with this. If I set the destination to go straight to an extension, it works. What I need to do, is have the call go to a RingGroup first. Seems if I it goes to a RingGroup first, I don't get the email. Any ideas? Thanks, Shredder

Hey Everyone, I was looking at this and have it somewhat working. If an extension places a call, I get the recording emailed. If it is an incoming call, I don't get the recording. I can see the recording in CDR, but it seems from the logs that the script isn't called from an incoming call. I...

Hey Everyone, I have a client that is a small call centre. They have 4 incoming lines, that ring on all extensons. What I want is that the Caller ID information is changed from the person calling to the company they are calling so the person answering the phone knows how to answer the call...