CDR Not Updating

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mc6650

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Apr 8, 2019
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Hello
Weirdly the CDR has stopped updating since Nov 27, 2024. When I refresh the report, I don't see any calls after Nov 27, 2024. Could someone please advise me of how I can see the number? If I look at the log file (Status > Log Viewer) I see the following entry:

bc85eed8-e969-40f9-bdde-6fd5eb704a92 2025-01-21 16:50:59.881036 97.57% [DEBUG] mod_dptools.c:1685 SET sofia/internal/202@azlan.fusionpbx.ca [caller_destination]=[7057346363]

However if I look at the GUI CDR:

1737497936499.jpeg

From Advanced > Default Settings > CDR

1737499580760.png

How can I correct this? Thanks in advance for any help that can be provided.
 
Last edited:
mc6650 said:
Hello
Weirdly the CDR has stopped updating since Nov 27, 2024. When I refresh the report, I don't see any calls after Nov 27, 2024. Could someone please advise me of how I can see the number? If I look at the log file (Status > Log Viewer) I see the following entry:

bc85eed8-e969-40f9-bdde-6fd5eb704a92 2025-01-21 16:50:59.881036 97.57% [DEBUG] mod_dptools.c:1685 SET sofia/internal/202@azlan.fusionpbx.ca [caller_destination]=[7057346363]

However if I look at the GUI CDR:

View attachment 4522

From Advanced > Default Settings > CDR

View attachment 4523

How can I correct this? Thanks in advance for any help that can be provided.
Click to expand...

Hello - does anyone have an idea how I can solve this issue? Thanks.
 
Hi Mark. I'm running version 5.4.0 and I ran the upgrade last night with no change. Thanks.
 
I'm using 5.4.0 on the master branch and it's working fine on my system. I even double-checked by updating everything again and then made some test calls. I could fix this likely in 5 or 10 minutes with a phone call and remote desktop. Not sure how to help with it without that.
 
Thanks Mark for the offer. What is the best way to get a hold of you and set up a time? I'm in the EST zone.
 
Hello. Is there any answer to my question or what steps can I do to correct the issue?
 
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